Customer feel and experience when using it is very efficient and easy.ģ) You can also now remotely connect to even android devices or control another Teamviewer active machine using your Android device.Ĥ) The multiple user access to one device is a plus as support personnel can troubleshoot real time to one device thereby creating increased efficiency.ĥ) The simplicity of the file transfer menu and the efficiency when transferring is also a plus to the software. You just run the executable file and the installation takes care of the rest.Ģ) After installation setting up is quite easy and then you are on your way. Pros: 1) Easy to locate on google search and the website is clear on how to download it.
There are no more barriers to the reach of solutions.ĥ) Being easy, efficient and fast to use means that my customer experience using this software is positive and I would encourage all technical people to have this application for ease of doing business.Ħ) It has made our selling point stronger when it comes to support in that we tell our clients that support can happen real time and all they have to do is downaload Teamviewer and we handle the rest.ħ) All these efficiencies the software has brought about has led to increased customer satisfaction from our clients and increased business. Overall: 1) Increased efficiency in resolving customer queries as I just login to their environment with teamviewer and quickly resolve their issues.Ģ) Quick turn around time to customer support as its real time and live via remote connection.ģ) Ability to implement and train customers remotely without having to be on-site and this has reduced immensely the cost of support fees charged to the customer.Ĥ) TeamViewer allows for global partnerships to happen with anyone around the world as you can share ideas, solutions via the platform.
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